Tag Archives: tech support

wireless isn’t the problem; authentication is

In a recent article bemoaning the difficulties faced by business travelers of getting Internet access in their hotel rooms, not once did the writer ever describe the real problem. The problem isn’t access to the network; in almost all instances, the problem is authentication to the network, because the network employs some proprietary network authentication protocol. If they just gave it away for free then I’d bet 90% or more of their problems would go away. (As would a lot of the costs tied up in these weird service / helpdesk plans, too.) They could even do some network authentication using WEP passwords, although, really, what’s the point.